gamph Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how gamph ("we," "us," "our," or the "Operator"), a PAGCOR-licensed online casino and sports betting platform operating in the Philippines, collects, uses, discloses, and protects the personal information of individuals ("you," "User," or "Player") who access or use our website (https://gamph.cam), mobile applications, or related services (collectively, the "Platform").

By registering an account, depositing funds, placing bets, or otherwise using the gamph Platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our services and refrain from creating an account.

gamph is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable Philippine data protection laws. We are registered with the National Privacy Commission (NPC) and adhere to the highest standards of data security and privacy protection.

2. Personal Information We Collect

gamph collects various categories of personal information to provide our services, verify your identity, prevent fraud, and comply with legal and regulatory obligations. The types of personal information we collect include:

2.1 Account Registration Information: When you create a gamph account, we collect your full legal name, date of birth, gender, residential address (including street, barangay, city/municipality, province, and postal code), email address, mobile phone number, and chosen username and password. This information is necessary to establish your account and verify your eligibility to use our services (i.e., that you are at least 21 years old and legally permitted to gamble in the Philippines).

2.2 Identity Verification Documents: To comply with PAGCOR regulations and anti-money laundering (AML) requirements, we collect copies of government-issued identification documents such as Philippine passports, driver's licenses, Unified Multi-Purpose ID (UMID), Professional Regulation Commission (PRC) ID, or other valid forms of identification. We also collect proof of address documents such as utility bills (electricity, water, internet), bank statements, or government correspondence dated within the last three (3) months.

2.3 Financial and Payment Information: We collect information related to your deposits, withdrawals, and payment methods, including GCash mobile number, Maya account details, bank account numbers (for InstaPay and PESONet transfers), transaction amounts, dates, and payment references. Please note that we do not store credit card numbers or CVV codes if you use card payments via third-party processors — these are handled directly by our PCI-DSS compliant payment partners.

2.4 Transactional and Gaming Data: We collect information about your gambling activity on the gamph Platform, including bets placed, games played, deposits and withdrawals, bonus claims, wagering history, win/loss records, session durations, and account balances. This data is used to provide our services, detect fraud, prevent bonus abuse, and comply with responsible gaming obligations.

2.5 Device and Technical Information: When you access the gamph Platform, we automatically collect technical information such as your IP address, device type (mobile phone, tablet, desktop computer), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, language preferences, and time zone. We also collect device identifiers such as IMEI, Android ID, or Apple IDFA for fraud prevention and security purposes.

2.6 Communications and Support Interactions: If you contact gamph customer support via live chat, email, or phone, we collect the content of your communications, including messages, attachments, support tickets, and call recordings (with prior notice). This information is used to respond to your inquiries, resolve disputes, and improve our customer service.

2.7 Marketing Preferences and Consents: We collect information about your marketing preferences, including whether you have opted in to receive promotional emails, SMS messages, push notifications, or other marketing communications from gamph. You may update these preferences at any time through your account settings or by contacting support.

3. How We Use Your Personal Information

gamph uses your personal information for the following purposes, all of which are necessary to provide our services, comply with legal obligations, and protect the legitimate interests of our business and Users:

• Account Creation and Management: To register and maintain your gamph account, authenticate your identity, verify your age and eligibility, and provide access to our casino games and sports betting markets.
• Processing Transactions: To process deposits, withdrawals, and other financial transactions; to facilitate payments via GCash, Maya, bank transfers, and other methods; and to maintain accurate transaction records.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, bonus abuse, collusion, money laundering, and other illegal or prohibited conduct. This includes monitoring betting patterns, device fingerprinting, IP address tracking, and cross-referencing user data with third-party databases.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) regulations under the Anti-Money Laundering Act (AMLA), know-your-customer (KYC) obligations, tax reporting requirements, and other legal and regulatory mandates applicable to online gambling operators in the Philippines.
• Responsible Gaming: To implement responsible gaming measures such as deposit limits, self-exclusion, reality checks, and detection of problem gambling behaviors. We may use your transactional data to identify problematic patterns and proactively offer support.
• Customer Support: To respond to your inquiries, resolve disputes, address technical issues, and provide assistance via live chat, email, or phone.
• Marketing and Promotions: To send you promotional offers, bonus notifications, tournament invitations, and other marketing communications if you have opted in to receive such messages. You may withdraw consent at any time.
• Platform Improvement: To analyze user behavior, conduct A/B testing, monitor platform performance, identify bugs, and improve the functionality, user experience, and security of the gamph Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims; to comply with court orders, subpoenas, or lawful requests from government authorities; and to protect the rights, property, and safety of gamph, our Users, and the public.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, gamph processes your personal information based on the following lawful grounds:

• Consent: You provide explicit consent when you register an account, accept this Privacy Policy, and opt in to marketing communications.
• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide online casino and sports betting services, process transactions, and maintain your account.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AML/KYC requirements, tax laws, and other Philippine legal obligations.
• Legitimate Interests: Processing is necessary for gamph's legitimate business interests, including fraud prevention, security, platform improvement, and enforcement of our Terms and Conditions, provided that such interests do not override your fundamental rights and freedoms.

5. How We Share Your Personal Information

gamph does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal information with the following categories of recipients in accordance with this Privacy Policy and applicable law:

5.1 Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing (GCash, Maya, InstaPay, PESONet), identity verification, fraud detection, cloud hosting, customer support software, email delivery, SMS messaging, and data analytics. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Game Providers and Software Partners: We share limited information with our casino game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) and sports betting data providers to deliver live games, slots, sports odds, and betting markets. These partners process data in accordance with their own privacy policies and are bound by contractual confidentiality obligations.

5.3 Regulatory Authorities: gamph may disclose your personal information to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies as required by law or to comply with regulatory audits, investigations, and reporting obligations.

5.4 Legal and Law Enforcement: We may disclose personal information to courts, law enforcement agencies, or legal counsel when required by court order, subpoena, or lawful request; to enforce our Terms and Conditions; to protect the rights, property, or safety of gamph, our Users, or the public; or to detect, prevent, or investigate fraud, security breaches, or illegal activity.

5.5 Corporate Transactions: In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Privacy Policy. You will be notified via email and platform notice if such a transfer occurs.

5.6 Affiliates and Marketing Partners: With your explicit consent, gamph may share your contact information with affiliated brands, partner casinos, or marketing partners who offer products or services that may interest you. You may opt out of such sharing at any time by updating your account preferences or contacting support.

6. International Data Transfers

gamph primarily stores and processes personal information within the Philippines using local data centers and cloud infrastructure. However, certain service providers, game providers, and technology partners may be located outside the Philippines, including in jurisdictions such as Singapore, Australia, the European Union, or the United States.

When we transfer personal information internationally, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs), binding corporate rules, or other legally recognized transfer mechanisms approved by the National Privacy Commission. We also require all international recipients to maintain data protection standards equivalent to those required under Philippine law.

7. Data Security Measures

gamph implements industry-leading technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All personal data is encrypted using 256-bit SSL/TLS during transmission and AES-256 encryption at rest.
• Secure Servers: Personal data is stored on secure, access-controlled servers located in ISO 27001-certified data centers with 24/7 monitoring, redundant backups, and disaster recovery protocols.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All employees and contractors are subject to confidentiality obligations and undergo regular security training.
• Regular Audits: gamph conducts regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential risks.
• Incident Response: We maintain an incident response plan to detect, investigate, and respond to data breaches or security incidents. In the event of a breach affecting your personal information, we will notify you and the National Privacy Commission in accordance with the Data Privacy Act of 2012.

While we strive to protect your personal information, no security system is impenetrable. You are responsible for maintaining the confidentiality of your gamph account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect unauthorized access.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to Be Informed: You have the right to be informed about the collection, use, and disclosure of your personal information, as outlined in this Privacy Policy.
• Right to Access: You may request a copy of the personal information gamph holds about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.
• Right to Rectification: If your personal information is inaccurate, incomplete, or outdated, you may request corrections. You can update most information directly through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that we may be required to retain certain records for up to five (5) years under PAGCOR, AML, and tax regulations.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or other legitimate interest grounds. You can opt out of marketing communications at any time.
• Right to Data Portability: You may request that your personal information be transferred to another service provider in a commonly used electronic format, subject to technical feasibility.
• Right to File a Complaint: If you believe gamph has violated your privacy rights, you may file a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph or by calling the NPC hotline at 8234-2228.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through the contact details provided in Section 12 below.

9. Data Retention

gamph retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account and for five (5) years after account closure, as required by PAGCOR and AML regulations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of five (5) years from the date of the transaction, as required by tax and AML laws.
• Identity Verification Documents: Copies of government-issued IDs and proof of address are retained for five (5) years after account closure or the last transaction, whichever is later.
• Marketing Communications: If you opt out of marketing communications, we will suppress your contact information from our marketing database but retain a record of your opt-out preference indefinitely to honor your request.
• Legal and Dispute Records: Information related to legal proceedings, disputes, or regulatory investigations is retained until the matter is resolved and any applicable statute of limitations has expired.

After the applicable retention period expires, personal information is securely deleted or anonymized in accordance with industry best practices.

10. Cookies and Tracking Technologies

gamph uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertising. Types of cookies we use include:

• Essential Cookies: Required for core functionality such as authentication, session management, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how Users interact with the Platform to improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and account details to provide a more personalized experience.
• Marketing Cookies: Track your browsing behavior across websites to deliver targeted advertising and measure campaign effectiveness. These may be set by third-party advertising partners such as Google Ads or Facebook Pixel.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair core functionality and your ability to use the gamph Platform. For more information, please refer to our Cookie Policy available at /cookie-policy (if applicable).

11. Children's Privacy

gamph strictly prohibits individuals under the age of twenty-one (21) from creating accounts, placing bets, or otherwise using our services. We do not knowingly collect personal information from minors. If we become aware that a User is under 21, we will immediately suspend the account, void any bets, and delete all associated personal information.

Parents and guardians who believe their child has provided personal information to gamph should contact us immediately at [email protected]. We will take prompt action to investigate and delete the information in accordance with applicable law.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or gamph's data protection practices, please contact our Data Protection Officer:

For complaints or inquiries related to data privacy rights under Philippine law, you may also contact the National Privacy Commission:

National Privacy Commission (NPC)
Website: www.privacy.gov.ph
Email: [email protected]
Hotline: (02) 8234-2228
Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines

13. Changes to This Privacy Policy

gamph reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email, platform notification, or a prominent notice on the homepage at least thirty (30) days prior to the effective date.

Your continued use of the gamph Platform after the updated Privacy Policy becomes effective constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

This Privacy Policy was last updated on October 8, 2026. Previous versions are available upon request by contacting [email protected].